1. Overview
At LinkN, we strive to provide high-quality educational content and services. This Refund Policy outlines the conditions under which refunds may be requested and processed for our various services and products.
2. Eligibility for Refunds
2.1 Course Purchases
- Refunds are available within 30 days of purchase
- No more than 25% of course content has been consumed
- No course completion certificate has been issued
- Valid reason for dissatisfaction must be provided
2.2 Subscription Services
- Monthly subscriptions: Refunds within 7 days of billing
- Annual subscriptions: Pro-rated refunds within 30 days
- Premium memberships: Refunds based on unused portion
2.3 Live Events and Webinars
- Full refund if cancelled 48 hours before event
- 50% refund if cancelled 24-48 hours before event
- No refund for cancellations less than 24 hours before event
- Full refund if event is cancelled by LinkN
3. Non-Refundable Items
The following items and services are not eligible for refunds:
- Digital downloads that have been downloaded
- Completed courses with certificates issued
- Custom or personalized content
- Services used beyond the refund window
- Promotional or discounted items (unless required by law)
- Third-party services integrated into our platform
4. Refund Process
4.1 How to Request a Refund
- Contact our support team at refunds@link-n.net
- Provide your order/transaction ID
- Explain the reason for your refund request
- Submit any supporting documentation if required
4.2 Processing Time
- Refund requests are reviewed within 2-3 business days
- Approved refunds are processed within 5-10 business days
- Credit card refunds may take additional time based on your bank
- You will receive email confirmation of your refund status
5. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Cards: Refunded to the original card
- PayPal: Refunded to your PayPal account
- Bank Transfer: Refunded to the originating account
- Digital Wallets: Refunded to the original wallet
In exceptional cases, alternative refund methods may be arranged with approval.
6. Partial Refunds
Partial refunds may be offered in the following situations:
- Pro-rated refunds for unused subscription time
- Refunds minus processing fees for certain transactions
- Refunds based on usage when appropriate
- Refunds minus the value of consumed content
7. Special Circumstances
7.1 Technical Issues
If you experience technical problems that prevent you from accessing our services:
- Contact support immediately for assistance
- We will first attempt to resolve the technical issue
- If the issue cannot be resolved, a full refund may be provided
7.2 Medical or Emergency Situations
We understand that unexpected circumstances may arise. In cases of medical emergencies or other exceptional situations, please contact us to discuss your specific case.
8. Disputes and Chargebacks
Before initiating a chargeback with your bank or credit card company:
- Please contact our customer service team first
- We aim to resolve all disputes amicably and quickly
- Chargebacks may result in account suspension
- We reserve the right to dispute illegitimate chargebacks
9. Regional Variations
Some regions may have different refund rights under local consumer protection laws:
- EU Customers: 14-day withdrawal right for online purchases
- UK Customers: Consumer Rights Act protections apply
- Australian Customers: Australian Consumer Law guarantees apply
- US Customers: State-specific consumer protection laws may apply
10. Satisfaction Guarantee
We stand behind the quality of our content and services. If you're not satisfied with your purchase:
- Contact us within the refund window
- Provide specific feedback about your concerns
- We'll work with you to find a suitable solution
- Your feedback helps us improve our services
11. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. We will notify you of significant changes by:
- Email notification to registered users
- Notice on our website and platform
- Update to the "Last Updated" date
12. Contact Information
For refund requests, questions, or concerns about this policy, please contact us: